Success Stories
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Success Stories: The Governance Artifacts That Deliver Results
You don't need brand theater—you need receipts. See the actual governance tools that moved programs forward when European standards met APAC execution: decision logs, dissent tracking, and executive scorecards that transformation leaders actually use.
The Executive Visibility System That Works
Leaders deserve clarity, not complexity. Our governance approach centers on four proven artifacts that create accountability and drive results:
Decision Log
Clear ownership with who/what/when + rationale + scheduled follow-up
Dissent Log
Creates psychological safety for disagreement, revisited on predetermined dates
Change-Control
One visible gate for late ideas, preventing scope creep
Executive Scorecard
≤10 adoption/readiness KPIs that executives can articulate without slides

Confidentiality Guarantee: All artifacts are blurred/redacted to protect client data. We never publish raw records or production screenshots.
L'Occitane Group — Global Governance That Teams Actually Adopt
Before working with us, L'Occitane struggled with cross-brand complexity, elegant but unmaintainable workflows, and contradictory reporting. Our transformation delivered:
Clear Decision Rights
Named owners and explicit authority boundaries that everyone understands
Simplified Workflows
Split subflows you can comprehend after a weekend away
10-KPI Visibility Wall
Focused metrics that drive immediate action, not just reporting
Results: Fewer re-routes, faster time-to-owner, and noticeably calmer stakeholder meetings.
Artifacts Implemented:
  • Decision Log with routing, owners, and dates
  • Scorecard specification (time-to-owner, reroutes/100)
  • Change-control playbook
Lacoste — 360° Customer Truth Without Reconciliation Rituals
Key Artifacts:
  • Unified stitching rule documentation
  • Decision log with clear ownership structure
  • Adoption & readiness KPI scorecard
The Challenge: Lacoste struggled with inconsistent customer identity stitching across teams, duplicate data fields, and dashboards that contradicted each other.
Our Solution: We implemented a single stitching rule with clear priority and tiebreakers, established one source of truth, and created a decision cadence that prevented re-litigation of settled issues.

Transformation Impact: Conflicts now surface and resolve earlier, executives see one consistent story, and system integrators build with greater confidence and speed.
Sanofi — Global Data Migration Without Heroics
1
The Problem
Seven legacy data sources, significant audit risk, and widespread cutover anxiety created an environment of fear and uncertainty.
2
Our Approach
We implemented segmented cutovers with tested rollback procedures and created a risk framework that line leaders could confidently defend.
3
The Results
Significantly quieter go-lives, fewer escalations, and faster decision-making when alternatives needed to be evaluated.
Key Artifacts Delivered: Risk heatmap with owners and mitigations, detailed cutover/rollback checklists, and go/no-go decision logs with complete rationales.
TotalEnergies — CoE as Clearinghouse, Not Checkpoint
Implemented Artifacts:
  • CoE RACI with individual names, not job titles
  • Change-order log tracking ownership, cost and impact
  • One-page steering cadence summary
Before Our Engagement:
Territorial conflicts between teams, delayed decisions, and last-minute scope changes created constant friction and delays.
Our Solution:
1
Unified RACI
One authoritative responsibility matrix with named individuals
1
Change Gate
Single control point for managing scope modifications
≤10
Key Metrics
Focused KPIs that drive real action
Transformation Impact: Reduced rework, improved cross-functional alignment, and predictable handoffs to system integrators.
Disneyland Paris — PMO Without the Parade
The Challenge:
Five different workstreams with five different dialects created confusion, while weekly slide decks consumed time without driving decisions.
Our Solution:
We implemented a one-page weekly summary that consolidated risks, decisions, changes, and KPIs in a format that closed meetings with clear next steps.
Key Artifacts:
  • Streamlined weekly one-pager replacing lengthy decks
  • Centralized decision log with linked references
  • Focused KPI wall with ≤10 metrics
"Meetings now end with owners & dates. Getting tomorrow with zero reconciliation beats getting today plus endless alignment."
Results: Faster decisions, clearer accountability, and more effective meetings.
Beam Suntory — Field Execution That Sticks
Multi-Market Rollout Challenges:
Beam Suntory (Suntory Global Spirits) faced significant risk with their Korea and Taiwan deployments, including adoption uncertainty and integration complexities.
1
Before
Disconnected rollout planning, unclear ownership, and integration risks that surfaced too late
2
Transformation
Implemented clear decision cadence, owner-visible milestones, and adoption metrics with real accountability
3
After
Field teams executing with confidence, measurable adoption improvements, and leaders with significantly reduced stress
Key Artifacts Implemented:
  • Decision log for integration and environment gates
  • Milestone board with one-line owner assignments
  • Adoption and readiness scorecard
Impact Quote: "Field teams move faster while leaders sleep better."
Artifact Gallery: The Governance Tools That Move Programs Forward
Decision Log — "Yes" With Receipts
Timestamp, options, choice, rationale, and next check date. Creates accountability and prevents revisiting settled issues.
Dissent Log — Safety That Surfaces Risk
Structured disagreement capture with scheduled follow-up. Creates psychological safety while ensuring concerns are addressed.
Change-Control — One Door For Late Ideas
Owner, gate, and impact assessment ensure that whispered scope changes don't derail programs.
Executive Scorecard — ≤10 KPIs That Change Friday
Adoption and readiness metrics tied directly to decisions, not decorative dashboards that mask issues.
Why These Governance Proofs Matter (And Travel Globally)
Decisions Over Discussion
Every meeting and ceremony concludes with recorded ownership and dates. No more endless alignment loops.
Guardrails Over Opinions
A single change gate eliminates back-channel scope modifications that create chaos and delay.
Leader-Visible Progress
≤10 KPIs force clear sentences and accountable actions, not endless slides and explanations.
Time-Boxed Pressure
Programs move in weeks, not quarters, with clear decision points driving momentum.
Frequently Asked Questions
Will you publish unredacted artifacts?
Never. We demonstrate structure and methodology, not client data. Your information remains completely protected.
Is this compatible with our SI and security posture?
Yes. Our work is advisory-only—we operate through your existing tools with no production credentials or PII access. See our Data & Consent policy for details.
Can you localize for Korea?
Yes—we offer a KR Enablement Pack that includes EN/KR slide translations, two dedicated sessions, and localized adoption check frameworks.

Global Experience: Our governance approach has been successfully implemented across European, North American, and APAC markets, with special attention to local business practices and regulatory requirements.