Available Q1-Q2 2026 · EU & APAC

Services

I specialize in the three hardest problems in Salesforce: architecting AI that actually performs, unifying data across clouds, and recovering implementations that have gone off the rails.

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AI & Agentforce Architecture

Design and implement Salesforce Agentforce agents, Prompt Builder templates, and AI-powered automation across Sales, Service, and Experience Cloud.

Who This Is For

  • Companies that purchased Agentforce licenses but don't have the internal architecture expertise to design agents that perform
  • SI project teams that need a senior architect to lead the Agentforce workstream
  • CIOs mandating "AI in Salesforce" without a concrete implementation plan

What's Included

  • Agentforce agent design and deployment across Service Cloud, Sales Cloud, and Experience Cloud
  • Topic model and action architecture for agent reasoning
  • Prompt Builder template design for consistent, high-quality AI responses
  • Atlas Reasoning Engine configuration and optimization
  • Data Cloud integration for agent grounding and context
87%
of Salesforce customers haven't adopted AI yet. Massive skills gap, limited competition for early movers

Data Cloud & Multi-Cloud Architecture

Unify customer data across Salesforce clouds with Data Cloud, build identity resolution models, and architect multi-cloud systems that actually work together.

Who This Is For

  • Enterprises running 3+ Salesforce clouds with fragmented customer data
  • Marketing teams that can't segment or activate because data isn't unified
  • Companies preparing for Agentforce who need the data foundation first

What's Included

  • Data Cloud ingestion stream design from Salesforce clouds, external databases, and third-party platforms
  • Identity resolution ruleset architecture for true 360-degree customer view
  • Data model and Data Graph design
  • Multi-cloud integration orchestration (Sales + Service + Marketing + Commerce + Data Cloud)
  • Segmentation and activation strategy for marketing and service use cases
3,000+
retail touchpoints unified for L'Occitane with multi-cloud Data Cloud architecture

Org Health & Recovery Architecture

Diagnose failing Salesforce implementations, eliminate technical debt, and architect recovery plans that get derailed projects back on track within 90 days.

Who This Is For

  • Companies with stalled or failing Salesforce implementations
  • CTOs inheriting a Salesforce org with years of accumulated technical debt
  • PE portfolio companies needing rapid technical assessment of their Salesforce investment
  • Teams that need an honest, independent diagnosis, not from the SI that built the problem

What's Included

  • Full-stack org health assessment identifying technical debt, performance bottlenecks, and governance gaps
  • Technical debt quantification and prioritized remediation roadmap
  • Architecture review and optimization for scalability, maintainability, and compliance
  • Distressed project recovery execution with 90-day turnaround framework
  • Governance framework design to prevent future failures
90
days average turnaround from diagnosis to production launch for distressed projects

“His insights are always spot-on and incredibly valuable. He is a tremendous asset to any team.”

Juno Noh, Senior IT Manager, L'Occitane Korea

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