Featured Case Studies
Trusted by global leaders across industries to transform complex operations into streamlined, effective systems.
These organizations chose clarity over complexity, results over theater. Each partnership represents a commitment to building systems that work quietly, efficiently, and sustainably.
How Suntory Achieved a "No-Heroics" Salesforce Pilot in Seoul
When Suntory needed to implement Salesforce across their Seoul operations, they faced the classic challenge: how to coordinate business stakeholders, IT teams, and external partners without falling into the chaos of endless meetings and heroic last-minute saves.
Key Result: Aligned business, IT, and Wipro using a live milestone board and a 48-hour decision SLA, ensuring a quiet and successful cutover.
The solution wasn't more process—it was better process. By implementing a transparent milestone tracking system and establishing clear decision-making timelines, the team eliminated the need for crisis management and delivered on schedule without drama.
From Folklore to Flow: Taming Service Cloud Complexity
L'Occitane's customer service operations had grown organically over years, resulting in what the team called "spaghetti flows"—interconnected processes that nobody fully understood and everyone feared to touch.
The transformation wasn't about rebuilding everything from scratch. Instead, we focused on two critical interventions: creating named, reusable subflows that teams could understand and maintain, and ruthlessly cutting the KPI dashboard from dozens of confusing metrics to ten essential ones that actually drove decisions.
"The most surprising thing was how quickly agent morale improved—even before we changed the dashboards. Just knowing that someone understood the system was enough to restore confidence."
Key Result: Replaced "spaghetti" flows with named subflows and cut KPIs to ten essential metrics, improving agent morale before the dashboards even changed.
The lesson here is profound: sometimes the biggest impact comes not from what you build, but from what you choose not to build. Clarity is a competitive advantage.
Replacing a 30-Slide Deck with One Page That Drives Decisions
Disneyland Paris was drowning in process theater. Their PMO had evolved into a meeting-generating machine, with 30-slide status decks that took hours to prepare and told stakeholders nothing they could act on.
01
Diagnosis
Identified that 80% of meeting time was spent on status updates that could be consumed asynchronously
02
Design
Created three core artifacts: a one-page RACI matrix, a decision log, and ten leader-visible KPIs
03
Implementation
Replaced weekly status meetings with focused decision-making sessions using the new artifacts
04
Results
Eliminated "meetings about meetings" and restored focus to actual project delivery
Key Result: Killed meetings about meetings by shrinking the PMO to three core artifacts: a one-page RACI, a decision log, and ten leader-visible KPIs.
The transformation at Disneyland Paris proves that governance doesn't have to be heavy to be effective. When you strip away the theater and focus on the essential information that drives decisions, teams can move faster and with more confidence.