Global Salesforce Governance Across APAC
A worldwide Salesforce audit translated into one governance method with local-market flexibility
100%
Global-HQ data integrity maintained
2
Service Cloud markets led
2023–24View case study→
Retail & Consumer Goods
Multi-cloud Salesforce architecture for retail brands managing thousands of touchpoints, Customer 360 unification, and omnichannel commerce integration.
Retail Salesforce programs risk fragmented customer context when e-commerce, in-store POS, loyalty, and service operate as separate silos. A governed unification layer can support cross-channel activation; Data 360 is one option when the requirements justify it.
Agentforce use cases that depend on cross-channel customer context need governed, sufficiently current profiles. Identity resolution is required only where the use case actually depends on reconciling those identities.
I have led enterprise Salesforce programs for L'Occitane, Lacoste, and Suntory, and recovered 100% of project velocity within three months for a global fashion retailer.
How I Help
AI & Agentforce Architecture
Lead and de-risk your Agentforce program: readiness audit, data and process foundations, guardrail governance, and the build spec your specialists or SI deliver against, so the agents perform in production.
Learn more →Data 360 & Multi-Cloud Architecture
Lead your Data 360 program: the data model, identity-resolution strategy, governance, and multi-cloud activation plan your data team or SI builds against.
Learn more →Client Results
Global Fashion Retailer
Retail & Consumer GoodsSalesforce Recovery for a Global Fashion Retailer
A failing Salesforce deployment regained full project velocity within three months
100%
Project velocity recovered
3
Months to recovery
3 monthsView case study→
Consumer Goods Cloud Greenfield Across Four Geographies
A from-scratch Consumer Goods Cloud program aligned headquarters, delivery centers, Korea, and Taiwan
4
Geographies coordinated
2
Local markets
4 monthsView case study→
CRM Program Direction for a Global Fashion Brand
A €2M+ CRM portfolio delivered on time with 50+ strategic risks neutralised
€2M+
CRM portfolio
50+
Risks neutralised
7 monthsView case study→
Ready to architect Salesforce for retail & consumer goods?
30-minute discovery call. No pitch, just an honest assessment of where you stand.
Book a Discovery CallNot ready to talk? Take the Assessment →