Global Salesforce Governance Across APAC
A worldwide Salesforce audit translated into one governance method with local-market flexibility
100%
Global-HQ data integrity maintained
2
Service Cloud markets led
2023–24View case study→
Retail & Consumer Goods
Salesforce programmes for retail brands managing many touchpoints, Customer 360 unification, and omnichannel commerce.
Retail Salesforce programs risk fragmented customer context when e-commerce, in-store POS, loyalty, and service operate as separate silos. A governed unification layer can support cross-channel activation; Data 360 is one option when the requirements justify it.
Agentforce use cases that depend on cross-channel customer context need governed, sufficiently current profiles. Identity resolution is required only where the use case actually depends on reconciling those identities.
I have led enterprise Salesforce programs for L'Occitane, Lacoste, and Suntory, and recovered 100% of project velocity within three months for a global fashion retailer.
How I Help
Program Control Review
A fixed-scope executive review of decisions, governance, delivery risks, and integrator alignment. The output is a sponsor-ready readout with owners, options, and handoff conditions.
Learn more →Delivery Leadership
Permanent, interim, or embedded Salesforce delivery leadership when geography, decision rights, and contracting work. Scope covers executives, partners, governance, stabilization, and handoff.
Learn more →Client Results
Global Fashion Retailer
Retail & Consumer GoodsSalesforce Recovery for a Global Fashion Retailer
A failing Salesforce deployment regained full project velocity within three months
100%
Project velocity recovered
3
Months to recovery
3 monthsView case study→
Consumer Goods Cloud Greenfield Across Four Geographies
A from-scratch Consumer Goods Cloud program aligned headquarters, delivery centers, Korea, and Taiwan
4
Geographies coordinated
2
Local markets
4 monthsView case study→
CRM Program Direction for a Global Fashion Brand
A €2M+ CRM portfolio delivered on time with 50+ strategic risks neutralised
€2M+
CRM portfolio
50+
Risks neutralised
7 monthsView case study→
Ready to regain control of Salesforce delivery for retail & consumer goods?
30-minute call. Bring the decision context and current artifacts. Hire conversations start here.
Open the calendarNot ready to talk? View service contexts →