Multi-cloud Salesforce architecture for retail brands managing thousands of touchpoints, Customer 360 unification, and omnichannel commerce integration.
Retail Salesforce deployments fail when each channel (e-commerce, in-store POS, loyalty, service) operates as its own data silo. The architecture that works is a unified customer data layer through Data 360, feeding activation across every cloud.
The shift to Agentforce creates a new requirement: AI agents need a complete, real-time customer profile to make relevant recommendations. Without identity resolution across channels, agents reason over incomplete data and deliver generic responses that erode customer trust.
I have architected Salesforce for L'Occitane (3,000+ touchpoints), Lacoste (6 business units), Suntory (4 geographies), and recovered a stalled implementation for a global fashion retailer in 90 days.
Lead and de-risk your Agentforce program: readiness audit, data and process foundations, guardrail governance, and the build spec your specialists or SI deliver against, so the agents perform in production.
Learn more →Lead your Data 360 program: the data model, identity-resolution strategy, governance, and multi-cloud activation plan your data team or SI builds against.
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One customer view across 3,000+ stores, 12 APAC markets, and three Salesforce clouds. Without homogenising the markets that pay for it.
Failed deployment rescued and delivered to production in 90 days
Consumer Goods Cloud deployed from zero digital foundation across Korea, Taiwan, and global delivery teams
€2M+ CRM portfolio delivered on time with 50+ strategic risks neutralized
30-minute discovery call. No pitch, just an honest assessment of where you stand.
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