Open to selected permanent, interim, and program-recovery rolesSeoul·EU–APAC
Sébastien TangSALESFORCE CLIENT DELIVERY · PROGRAMME LEADERSHIP · TRAINING
HOW I WORK · CLIENT DELIVERY · PROGRAMME · TRAINING

One practice. Evidence-first delivery.

Read this before the discovery call. The rules say what I refuse. The rhythm shows what your team can hold me to — whether the mandate is client delivery, programme leadership, or training.

01 · THE RULESREAD FIRST

Seven rules I will not break.

Each rule protects the sponsor, the delivery team, and the handoff state.

  1. 01

    No pilots for their own sake.

    A pilot is useful only when it proves a decision, risk, or operating condition.

  2. 02

    Evidence before assertion.

    I read decisions, governance records, delivery artifacts, risks, and dependencies before recommending a path.

  3. 03

    Scope before commercials.

    Engagement shape, access, decision rights, and handoff conditions are confirmed before work starts.

  4. 04

    I will say when I am wrong for the job.

    If you need a specialist implementer, a hands-on builder, or a different geography, I will say so early.

  5. 05

    Bring the current artifacts.

    A decision log, risk register, plan, steering note, or problem description is more useful than a pitch deck.

  6. 06

    Sponsors get written control artifacts.

    The output must be readable without me in the room: owners, risks, options, decisions, and handoff conditions.

  7. 07

    I refuse work I cannot put my name to.

    If access, decision rights, or accountability are structurally missing, the mandate is not ready.

“Evidence first. Decision rights explicit. Handoff written.”

See the rhythm ↓
FROM THE RULES · TO THE RHYTHM

The rhythm is the same for every mandate: gather evidence, map control, write the sponsor decision, then agree whether client delivery, programme leadership, or training should continue.

02 · THE RHYTHMFIXED SCOPE · EVIDENCE-LED

Decisions, governance, risk. Then the next mandate.

Every engagement starts by clarifying evidence, decision rights, delivery risks, partner alignment, and handoff conditions. Client delivery, programme leadership, and training are scoped separately when geography, contracting, sponsor access, and decision rights work.

Step 1
Evidence
Evidence
◆ Due·Interview notes
Step 2
Control
Control
◆ Due·Decision-rights and escalation map
Step 3
Readout
Readout
◆ Due·Sponsor readout
Follow-on
Leadership
Optional · scoped follow-on
Decision milestoneEvidence and work productOptional follow-on mandate
Step 1

Evidence

Review stakeholders, decisions, governance cadence, delivery artifacts, risks, and dependencies.

SHIPS
  • 01Interview notes
  • 02Decision-rights evidence note
  • 03Artifact review note
Step 2

Control

Map ownership gaps, delivery risks, dependencies, escalation paths, and partner alignment.

SHIPS
  • 01Decision-rights and escalation map
  • 02Risk and dependency register
  • 03Partner alignment note
Step 3

Readout

Prepare bounded options, named owners, handoff criteria, and the sponsor decision note.

SHIPS
  • 01Sponsor readout
  • 02Handoff criteria
  • 03Decision note
Follow-on

Leadership

Continue only under an agreed client delivery, programme leadership, or training mandate.

SHIPS
  • 01Written cadence
  • 02Decision log
  • 03Steering note
03 · WHAT SHIPSCONTROL ARTIFACTS

Written artifacts. No dependency on me.

Every artifact is a file your team can open, challenge, and carry into steering, procurement, SI governance, or handoff.

MEMO

Sponsor readout

Findings, options, owners, risks, and recommended decision path.

REGISTER

Risk and dependency register

Open risks, dependencies, owners, escalation path, and delivery impact.

MAP

Decision and handoff map

Decision rights, accountable owners, unresolved gaps, and handoff conditions.

04 · EDGES

The questions procurement always asks.

If yours is not here, raise it on the discovery call. Scope is confirmed before work starts.

Do you sign retainers?
Only after a specific leadership mandate is agreed. There is no public retainer package.
Can the work run through our SI?
Yes. I can work client-side or through an SI when the role, access, and accountability are explicit.
What if the review is bad news?
You still get the written readout, owners, options, and handoff conditions.
NDA before discovery?
Available on request. Confidentiality is assumed from the first call.
Languages?
Working languages are English and French. Korean is being learned and is not offered as a working language.
What does follow-on cost?
Commercials are scoped privately after reviewing the mandate, geography, access, and decision rights.
DISCOVERY CALL

Ready to talk about your Salesforce program?

Bring the decision context, current artifacts, or a plain-language description of the problem. The discovery call clarifies whether client delivery, programme leadership, or training is the right fit — and whether I am the right person.

  1. 01.30-minute call focused on your program, not a pitch
  2. 02.If I am not the right fit, I will point you at someone who is
  3. 03.No follow-up emails unless you ask

View service contexts →

Book a Discovery Call