Open to selected permanent, interim, and program-recovery rolesSeoul·EU–APAC
Sébastien TangProgram and Delivery · Seoul
Retail & Consumer Goods

Case study

Salesforce Recovery for a Global Fashion Retailer

A failing Salesforce deployment regained full project velocity within three months

EngagementSI Partnership & RecoveryDuration3 monthsLocationParisYears3 months

Sébastien Tang · Program and Delivery Lead. Seoul-based program and delivery lead. Salesforce client delivery, programme leadership, and training.

  • Administrator · Salesforce Certified
  • App Builder · Salesforce Certified
  • AI Associate · Salesforce Certified
  • Marketing Cloud AE · Salesforce Certified

At a glance

Client
Global Fashion Retailer
Sector
Retail & Consumer Goods
Engagement
3 months
My role
Historical role stated in the case narrative
Salesforce clouds
Salesforce
Outcome
100% — Project velocity recovered

Situation

A global fashion retailer had a failing Salesforce deployment and a vendor chain that was no longer producing progress. The programme recovered 100% of project velocity within three months.

I diagnosed the vendor chain, named what could be salvaged, and ran the correction.

Challenge

The priority was to identify structural delivery failures without discarding working assets or adding another layer of unmanaged scope.

Action

Sébastien diagnosed the vendor delivery chain, determined what could be salvaged, and executed a focused correction plan.

Result

The program recovered 100% of project velocity within three months.

Reflection

Recovery starts with evidence and ownership. The observed result here is not a universal 90-day guarantee.

Open the calendar

We'll know in 30 minutes
whether I can help.

Bring the decision context and current artifacts.

  1. Response timing confirmed after review
  2. If I'm not the right fit, I'll point you at someone who is
  3. No follow-up emails unless you ask
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