Dreamforce Day 1 put two Salesforce announcements on the table: AIforce, a live interface layer that brings Salesforce into Claude, Slack, and Lightning, and Koa, Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron.
FAQ
What is AIforce? Salesforce’s live interface layer that brings Salesforce data, workflows, business logic, semantics, permissions, security, and governance to AI interfaces such as Claude, Slack, and Lightning via Claudeforce, Slackforce, and Agentforce Coworker. AIforce is not a replacement for Agentforce. Agentforce is the agent workforce. AIforce is how Salesforce context reaches those surfaces.
What is Koa? Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron, post-trained on proprietary synthetic CRM scenarios. Salesforce controls the model weights. Post-training and inference stay in the Salesforce trust boundary. No customer data used to train it, per Salesforce. Pilot now. GA expected Winter 2026 in U.S. regions (Salesforce-stated).
What are Claudeforce, Slackforce, and Agentforce Coworker? Launch companions for AIforce. Claudeforce brings Salesforce into Claude (prebuilt MCP, 37 sales skills, Development plug-in with 40+ skills; beta for all customers). Slackforce brings Salesforce context into Slack (Surfaces, Slackbot, Slack CRM, Slack Code). Agentforce Coworker is an AI teammate in Lightning that calls your Agentforce agents and activates with a button.
What is available now? Coworker: activate with a button; Salesforce says 100,000 users activated within the first 35 days. Claudeforce: beta available to all customers (Salesforce-stated pilots include Deloitte, GitLab, Legora). Koa: select pilots now; GA expected Winter 2026 in U.S. regions. Availability varies by region.
What shipped
Salesforce unveiled AIforce as a live interface layer: it brings Salesforce data, workflows, business logic, semantics, permissions, security, and governance to any AI interface. The stack they named: Data 360, Customer 360, Agentforce, with AIforce on top.
Launch companions: Claudeforce, Slackforce, and Agentforce Coworker.
AIforce properties, as Salesforce frames them: intelligent and dynamic; secure and governed (existing permissions and business rules); composable; Zero Data Retention (business data answers the question at hand and is not retained by the model provider, Salesforce-stated); work with what you have (no new permissions model, no migration).
Coworker sits in Lightning, calls the specialized Agentforce agents you already built, and activates with a button. Salesforce’s press claim: 100,000 users activated Coworker within the first 35 days. Claudeforce: Salesforce in Claude via a prebuilt MCP; 37 prebuilt sales skills; Development plug-in with 40+ skills; beta available to all customers. Slackforce brings Surfaces, Slackbot with Salesforce context, Slack CRM, and Slack Code.
Separately, Salesforce and NVIDIA announced Koa, Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron.
Post-trained on a proprietary synthetic dataset modeled on roughly 27 years of CRM intelligence. Salesforce controls the model weights; post-training and inference stay in the Salesforce trust boundary. No customer data used to train it, per Salesforce. In Salesforce’s own CRM Benchmark, they claim Koa matches or exceeds leading-model performance on CRM actions with 3x fewer errors (cite that as Salesforce’s benchmark, not an independent scoreboard). Select pilots now; GA expected Winter 2026 in U.S. regions.
Sources:
For related platform context, see the Salesforce governance framework for enterprise, what Agentforce 360 GA changed for admins, and the TDX 2026 multi-agent orchestration guide.
