Case study
Consumer Goods Cloud Greenfield Across Four Geographies
A from-scratch Consumer Goods Cloud program aligned headquarters, delivery centers, Korea, and Taiwan
At a glance
- Client
- Suntory Global Spirits
- Sector
- CPG / Spirits
- Engagement
- 4 months
- My role
- Historical role stated in the case narrative
- Salesforce clouds
- Salesforce
- Outcome
- 4 — Geographies coordinated
Situation
Manual processes in Korea and Taiwan had to become a Consumer Goods Cloud programme run across four geographies. The stall was conflicting requirements. The result was a greenfield implementation started from one owned programme.
I orchestrated the programme and owned the first architecture and commercial workflows.
Challenge
Strategy, delivery, and local execution were distributed across Spain, the UK and India, Korea, and Taiwan.
Action
Sébastien orchestrated the program, defined the initial architecture and commercial workflows, and harmonised conflicting requirements across the four delivery geographies.
Result
The engagement established the Consumer Goods Cloud implementation from scratch for the two local markets.
Reflection
The verified record supports cross-geography orchestration; it does not claim universal adoption, AI readiness, or undocumented production metrics.
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