Gouvernance unifiée sur 3 000+ points de vente
Vue client unifiée sur 3 000+ points de vente grâce à une architecture multi-cloud
3 000+
Points de vente unifiés
3
Clouds Salesforce intégrés
8 mois View case study →
Retail & Consumer Goods
Multi-cloud Salesforce architecture for retail brands managing thousands of touchpoints, Customer 360 unification, and omnichannel commerce integration.
Retail Salesforce deployments fail when each channel (e-commerce, in-store POS, loyalty, service) operates as its own data silo. The architecture that works is a unified customer data layer through Data Cloud, feeding activation across every cloud.
The shift to Agentforce creates a new requirement: AI agents need a complete, real-time customer profile to make relevant recommendations. Without identity resolution across channels, agents reason over incomplete data and deliver generic responses that erode customer trust.
I have architected Salesforce for L'Occitane (3,000+ touchpoints), Lacoste (6 business units), Suntory (4 geographies), and recovered a stalled implementation for a global fashion retailer in 90 days.
How I Help
AI & Agentforce Architecture
Design and implement Salesforce Agentforce agents, Prompt Builder templates, and AI-powered automation across Sales, Service, and Experience Cloud.
Learn more →Data Cloud & Multi-Cloud Architecture
Unify customer data across Salesforce clouds with Data Cloud, build identity resolution models, and architect multi-cloud systems that actually work together.
Learn more →Client Results
Unified Governance Across 3,000+ Retail Touchpoints
Unified customer view across 3,000+ retail touchpoints with multi-cloud architecture
3,000+
Retail touchpoints unified
3
Salesforce clouds integrated
8 months View case study →
Global Fashion Retailer
Retail & Consumer Goods 90-Day Salesforce Recovery for Global Fashion Retailer
Failed deployment rescued and delivered to production in 90 days
90
Days to full recovery
18
Months of prior stall
3 months View case study →
Greenfield Consumer Goods Cloud Across 4 Geographies
Consumer Goods Cloud deployed from zero digital foundation across Korea, Taiwan, and global delivery teams
0
Days of legacy debt inherited
4
Geographies coordinated
4 months View case study →
Architecture Customer 360 pour une marque de mode mondiale
Portefeuille CRM de 2M€+ livré dans les délais avec 50+ risques stratégiques neutralisés
2M€+
Portefeuille CRM livré
50+
Risques stratégiques neutralisés
7 mois View case study →
Customer 360 Architecture for a Global Fashion Brand
€2M+ CRM portfolio delivered on time with 50+ strategic risks neutralized
€2M+
CRM portfolio delivered
50+
Strategic risks neutralized
7 months View case study →
Ready to architect Salesforce for retail & consumer goods?
30-minute discovery call. No pitch, just an honest assessment of where you stand.
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