Workshops · Annex to Ref. ST-2026

Salesforce case studies

Six programmes. The problem at the start, then what changed.

Each sheet uses the same rubrics: context, role, what happened, outcome, and what I teach from it.

Sheets

L'Occitane Group
2023-2024 · Service Cloud delivery, Japan and France
One approval path for changes between headquarters and the APAC teams.
Lacoste
2023 · Customer 360 programme
Customer 360 across several markets, the six business units aligned before launch.
Disneyland Paris
2022 · B2B process audit
B2B processes and the Salesforce target written down before the integrator was chosen.
Sanofi
2021-2022 · Migration
Six systems brought into one Salesforce org, reconciled at every load.
TotalEnergies
2019-2021 · Salesforce Center of Excellence
I ran the CoE, an account of about €1M a year.
Cognizant
2018-2022 · EMEA pre-sales and delivery
I helped grow the EMEA Salesforce practice from 5 to 200 consultants.

A programme or a course that looks like one of these? A first call is enough to see whether I fit.