Case study
Global Salesforce Governance Across APAC
A worldwide Salesforce audit translated into one governance method with local-market flexibility
At a glance
- Client
- L'Occitane
- Sector
- Retail & Consumer Goods
- Engagement
- 2023–24
- My role
- Historical role stated in the case narrative
- Salesforce clouds
- Salesforce
- Outcome
- 100% — Global-HQ data integrity maintained
Situation
Global Salesforce usage had to stay one method without overriding local legal constraints. It did: worldwide usage was audited, one governance method was set, and global-HQ data integrity held at 100% under Korean PIPA.
I owned the audit, the governance method, and the translation of PIPA into technical boundaries.
Challenge
Global consistency had to coexist with Korean PIPA constraints and market-level delivery realities.
Action
Sébastien audited worldwide Salesforce usage, designed a unified governance framework, translated PIPA requirements into technical architecture, and led technical direction for Service Cloud work in Japan and France.
Result
The governance method consolidated scope and resources, maintained global-HQ data integrity, and enforced development standards across critical implementations.
Reflection
The transferable lesson is to govern shared decisions centrally while making local legal and operating constraints explicit.
Open the calendar
We'll know in 30 minutes
whether I can help.
Bring the decision context and current artifacts.
- Response timing confirmed after review
- If I'm not the right fit, I'll point you at someone who is
- No follow-up emails unless you ask