Case study
Salesforce Center of Excellence at Enterprise Scale
A nine-person CoE governed a multi-cloud estate with 8M+ records and 99.9% availability
At a glance
- Client
- TotalEnergies
- Sector
- Energy
- Engagement
- 2019–21
- My role
- Historical role stated in the case narrative
- Salesforce clouds
- Salesforce
- Outcome
- 9 — CoE members
Situation
A multi-cloud Salesforce estate across Europe and Africa needed a named CoE, not another round of vendor slides. It got one: 8M+ customer records governed, 99.9% availability.
I founded and led the nine-person CoE and owned the governance model.
Challenge
The operating model had to coordinate data flows between Salesforce, ETL layers, and Azure while maintaining availability.
Action
Sébastien created and led a nine-person Center of Excellence and designed the IT governance architecture for the estate.
Result
The solution governed 8M+ customer records and achieved 99.9% system availability.
Reflection
The verified proof is the CoE, record scale, multi-cloud governance, and availability; undocumented org counts, code volumes, or deployment gains are excluded.
Open the calendar
We'll know in 30 minutes
whether I can help.
Bring the decision context and current artifacts.
- Response timing confirmed after review
- If I'm not the right fit, I'll point you at someone who is
- No follow-up emails unless you ask