Case study
Salesforce Center of Excellence at Enterprise Scale
A nine-person CoE governed a multi-cloud estate with 8M+ records and 99.9% availability
At a glance
- Client
- TotalEnergies
- Sector
- Energy
- Engagement
- 2019–21
- My role
- Historical role stated in the case narrative
- Salesforce clouds
- Salesforce
- Outcome
- 9 — CoE members
Situation
TotalEnergies needed a governance structure for a multi-cloud Salesforce estate across European and African markets.
Challenge
The operating model had to coordinate data flows between Salesforce, ETL layers, and Azure while maintaining availability.
Action
Sébastien created and led a nine-person Center of Excellence and designed the IT governance architecture for the estate.
Result
The solution governed 8M+ customer records and achieved 99.9% system availability.
Reflection
The verified proof is the CoE, record scale, multi-cloud governance, and availability; undocumented org counts, code volumes, or deployment gains are excluded.
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