Sébastien Tang, Salesforce trainer: administration and Service Cloud

Salesforce courses and programmes.

• BSX101Salesforce essentials for everyday usersVirtual class or onsite
• ADX201Salesforce administrationCourse guideVirtual class or onsite
• ADX211Advanced administrationCourse guideVirtual class or onsite
• ADX261Administer and maintain Service CloudVirtual class or onsite
• DEX602Lightning Web Components developmentDesigned programme, 3 days
• DEX450Build Applications Programmatically on the Salesforce PlatformDesigned programme
• AIAI in Salesforce for sales teamsDesigned programme, 1 day
• AIAI in Salesforce for administratorsDesigned programme, 1 day

What trainees and colleagues say.

• « Très à l’écoute, patient et pédagogue. »

  A good listener, patient, a real teacher.

  ADX201 trainee, PLB, 2026

• « A su réadapter le support au fil des jours. »

  Adapted the material as the days went on.

  ADX201 trainee, PLB, 2026

• « Disponibilité et compétence du Formateur »

  The trainer’s availability and competence.

  ADX261 trainee, PLB, 2026

• “He is an efficient project manager.”

  CPQ specialist, integrator

• “Best PM On the market”

  Salesforce recruiter, recruitment firm

Trainee quotes from PLB end-of-course evaluations, 2026.

Virtual class, onsite or hybrid, inter-company or a dedicated group.

Virtual class

ADX211 delivered remotely over three days.

Onsite or hybrid

Set per session: the whole group in the room, or part of it remote.

Groups

Inter-company sessions (PLB) and groups dedicated to one client (Capgemini for AXA).

Language

Delivered in French or English. I am bilingual.

I write my own material and exercises.

Before the session

I write the material and the exercises, then rerun every exercise myself.

In session

I run each exercise live in front of the group.

During practice

I unblock trainees while they work.

Who I teach for in 2026.

PLB · since 2026

Lead Salesforce trainer: BSX101, ADX201, ADX211 and ADX261, onsite and in virtual class.

Capgemini, for AXA · 2026

Salesforce tool training for agency teams, onsite, usually in groups of 12 to 16.

The examples in my courses come from these programmes.

1. L'Occitane Group

   2023-2024

   Service Cloud delivery, Japan and France

   One approval path for changes between headquarters and the APAC teams.

   Read the workshop

2. Lacoste

   2023

   Customer 360 programme

   Customer 360 across several markets, the six business units aligned before launch.

   Read the workshop

3. Disneyland Paris

   2022

   B2B process audit

   B2B processes and the Salesforce target written down before the integrator was chosen.

   Read the workshop

4. Sanofi

   2021-2022

   Migration

   Six systems brought into one Salesforce org, reconciled at every load.

   Read the workshop

5. TotalEnergies

   2019-2021

   Salesforce Center of Excellence

   I ran the CoE, an account of about €1M a year.

   Read the workshop

6. Cognizant

   2018-2022

   EMEA pre-sales and delivery

   I helped grow the EMEA Salesforce practice from 5 to 200 consultants.

   Read the workshop

Two one-day programmes.

I designed them for sales teams and for administrators.

For sales teams

Prepare a client meeting, keep Salesforce up to date with less typing, automate a recurring task with Claude.

For admins

Put Claude into service in an org, set the permissions, make the data reliable, track adoption.

For companies and training organisations.

What do you offer?

I offer Salesforce training, and consulting on Salesforce programmes. My catalogue lists four Salesforce courses on administration and Service Cloud, and four programmes I designed: two for developers and two one-day programmes on AI in Salesforce. Consulting follows four steps: frame, run the integrator who configures, train your teams, hand over; you can take just one.

See the four steps

Who hires you, and how do we start?

Companies launching or relaunching Salesforce can hire me directly; IT services firms, integrators and training organisations bring me into their team when they need a Salesforce project lead or trainer. I work in English or French, and training runs as a virtual class or onsite. To start, describe your project or your session in the registration form.

Which formats do you deliver?

Virtual class, onsite or hybrid, depending on the session. ADX211, for example, ran as a three-day virtual class.

In which language?

In French or English: I am bilingual and teach in both.

Can you train a group from a single client?

Yes. In 2026 I trained AXA agency teams on their Salesforce tool, for Capgemini. With PLB I teach inter-company sessions.

What about developer programmes?

I designed two developer programmes. DEX602, Lightning Web Components development, is a three-day programme. DEX450 is my programme for the official Salesforce course, Build Applications Programmatically on the Salesforce Platform.

What about the AI in Salesforce programmes?

I designed two one-day programmes on AI in Salesforce. The one for sales teams covers meeting preparation, data entry and recurring tasks. The one for administrators covers setup, permissions, data quality and adoption.

How do I book a session?

Send the course, the dates and the format through the registration form. You can also book a slot in the calendar.

Open the registration form